UXSears is an open invitation to the best online retail thinking. The kind of thinking that turns interactive experiences into personal experiences – as fun as they are functional – as adaptable and easy to use as they are elegant in their simplicity. Experiences that meet both the immediate needs of customers and build lifelong relationships.

Party favors

This is the spot to learn all about the customer experience initiatives Sears has launched – as well as to read about ideas in their embryonic stage that if fully realized will fundamentally change eCommerce. We created this blog because we think big, scrutinize the smallest details and have produced spectacular results – from building 20+ category leading sites that receive million of hits per month to our continued development of long-established brands such as Craftsman and Kenmore.

Yet this is also the place where we'll candidly share what we've learned from our miscues and mistakes. Because to evolve online, you have to take chances and reinvent to stay relevant. All these anecdotes and technical insights will come to you from our close-knit community of visionaries who have dozens of years of online experience between them and who will cover topics as far ranging as:

• Multi-site cart and checkout

• Agile vs. iterative vs. rapid UX development

• How operations and development can coexist

• Inside adaptive usability

• Online to store to mobile

• Blended and user-generated content

• Usability, accessibility and how we're improving

• What it's like to work here

• Promises we've kept over the last five years

• How we're giving back to the global community

And while you'll get to know us and our varied viewpoints, UXSears wont be a one-sided conversation.

Join the discussion

We want your opinions. Your pointed feedback and constructive criticism. We're confident in our ability to implement experiences most can only imagine – but smart enough to understand that we must continue to learn. As a community, we can raise customer experience expectations – making customers' lives easier. More enjoyable, well spent.

Look forward to a new blog posting coming soon that will be as targeted as it is topical. We look forward to the subsequent dialogue.