Shopping above and beyond

We believe that every one of our customers deserves a Personal Shopper who will work tirelessly to find anything she needs. And we mean anything. We have an unmatched assortment of products and suppliers to deliver on this promise.

Personal Shopper is available at sears.com, sears2go.com (mobile) kmart.com, mygofer.com and soon at craftsman.com. It is a service that connects customers who have product requests with our skilled agents via phone, e-mail or chat. This one-on-one conversation is the start of a one-of-a-kind user experience.

When someone contacts us looking for a power drill or pool toys, an HDTV or a hot new pair of shoes, we’ll gladly take up the challenge. And with more than 3,000 stores and web super-warehouses around the country, we’ll likely have the exact thing she wants.

Picture this

One of our customers turned to us after putting in a lot of legwork trying to find her digital camera of choice. Frustrated that multiple stores didn’t carry it, she let Personal Shopper do the work for her. We found the camera at what she described as a “better buy” and shipped it to her. On top of that, we scored points for being “very nice.”

Similar stories of online customer satisfaction have been repeated countless times – as we have shopped for everything from rear wheel replacements for Craftsman mowers to polka dot sun caps.

That’s the spirit

If our customers have a need, they don’t need to think about anybody else. With Personal Shopper, that commitment extends to our network of suppliers. We’ll turn to these suppliers to find merchandise in ever category – electronics, fashions, bedding, barbecue grills and more – in order to satisfy urgent requests. Often via same or next-day shipping.

Personal Shopper is the epitome of a Sears user experience: personalized, performance-driven and made to fulfill customers’ needs. Talk to, e-mail or chat with us at sears.com/personalshopper.