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The 8 Signs of Executive Commitment to Customer Experience
March 4, 2010. PeteW
Are you an executive leading customer experience initiatives for your company?
You may want to check out Forrester's e-book (free download) on the 8 signs of executive commitment to customer experience. http://bit.ly/47LRgp
Includes a self-test that can facilitate discussions. What’s your exec team’s score on the 8 signs?
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